Flowers Help
My Orders
Deliveries
Returns
My Orders
How do I add to my basket?
- Search for your product via the search bar or by using the menus on the page.
- Once you have found the item you wish to purchase, click on "Add to Basket" to add the item to your basket, then click "View Basket/Checkout".
How do I cancel my order?
- You are able to cancel your order up to 48 hours prior to the delivery date.
- To view your delivery date, please visit the "My Account" link at the top of the main page.
- At high volume periods (e.g. Mother's Day, Valentine's Day and Christmas) the cancellation period may need to be extended or removed due to operational constraints. In these cases, we will display the latest cancellation date on the website.
- Your order CANNOT be cancelled via email.
- For any other queries please call 08456 00 44 11
Where is my order?
Tesco.com will keep you informed on the progress of your order by email and on the website. To find out the latest information online, click on the 'My Account' link at the top of the home page, and then select the Direct and Flowers order link.
When you have placed your order:
- We will email you with your order summary, expected delivery date.
- We will also update the 'Your Direct & Flowers orders' page online with your 'new' order details.
When your order is dispatched:
- We will email you to confirm the items that have been dispatched, your order total and confirmation that your payment has been made.
- We will update your order 'Status' (within 'Your Direct & Flowers orders') to 'dispatched' and debit your account for the order total.
- For Bouquets, once your order has been dispatched, we will assign you a 'consignment number'. This number can be used on the Parcelforce or HDN website to check the progress of your order (You must remove the first 2 letters of your consignment number when entering into the Parcelforce or HDN website).
If the estimated delivery date for your order has passed and you still have not received your order, please contact us.
My order has missing items
If you order more than one product at once, it is possible that these will come in different deliveries; this is especially true for products of different sizes.
If you are still missing products after the delivery time, please contact our customer service centre on 08456 00 44 11
About Deliveries
What Are Your Delivery Charges?
Tesco Flowers - Delivery is included within the price shown for all flower and plant products
What are the dispatch times?
For bouquets:
Because we can only dispatch orders between Monday and Friday we cannot guarantee delivery for bouquets on Mondays. Bouquet orders placed for delivery on Mondays may be delivered up to two days in advance. Unfortunately we cannot guarantee the exact delivery time for your flower order.
Flower Deliveries are made from 8am - 6pm (Monday to Saturday)
To check the Delivery Date for your order, please visit, MY ACCOUNT and then MY DIRECT AND FLOWERS ORDERS or simply track the order on the delivery day at www.parcelforce.co.uk or www.hdnl.co.uk
All goods must be accepted by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the flowers may be retained by the driver. The driver will leave notification of attempted delivery.
For postal flowers:
If you nominate a delivery date, your order will be dispatched the day before. However, whilst most orders will arrive within 24 hours of dispatch, we are not able to guarantee the date of delivery. Postal flowers are sent dry-packed and require that the care instructions are followed immediately on arrival.
We will make every effort to deliver your goods on the Delivery date, however, we will not be liable if we fail to do so due to circumstances beyond our control.
Who Can Sign for my Delivery?
Flowers (postal) - No signature required
Flowers (courier) - No signature is required. However, if there is no-one available to accept the delivery the courier may leave the bouquet in a safe place such as a porch or shed (if available), and leave a card detailing the location of the bouquet for the recipient.
Returns
How do I return damaged/unwanted items?
Should you have any problems with your flowers order, please call us on 08456 00 44 11 within 48 hours of delivery, quoting the order number shown on the gift card.
When is my credit/debit card charged?
Your card will be charged when the product is ordered. A cancellation to your order will therefore result in a payment credit to you.
Are the prices the same on the website as in the store?
Flowers and plants on-line are a range of exclusive products so may not be available in-store (apart from at peak selling times e.g. Valentines Day when similar/same bouquets maybe available).