You'll find answers to our most frequently asked questions on our help pages, including:

• When is a product coming back into stock?
• Where can I get a catalogue?
• Where is my order?
• How do I return non-damaged items?
• Can you give me product advice?
• Can you send me an upholstery or textile sample (swatch)?
• What is "Verified by Visa" and "MasterCard SecureCode"?
• Where are your call and collect desks?
• Are online prices the same as store prices?
• An item I want is unavailable. How can I find out when it comes back into stock?
• What are the delivery options?

If you can't find the answer to your query on our help pages, please feel free to contact Customer Services.

By phone:

If your mobile phone or electrical product develops a fault, or you need help setting it up, please contact the relevant helpline:

Mobile Phone Helpline: 0845 300 6660** (Monday to Saturday 9am-8pm and Sunday 11am - 5pm)

Electrical Helpline: 0845 456 6767** (Monday to Saturday 9am-8pm and Sunday 11am - 5pm)

Manufacturer contact details can also be found here

If you have an urgent issue regarding a current order, please contact us on:

0845 600 44 11**

Opening times for the Customer Services Centre are:

• Monday to Friday - 8am to 11pm

• Saturday - 8am to 8pm

• Sunday - 10am to 6pm

By email:

tescodirect@tesco.co.uk

** Calls cost 6p, plus up to 2p per minute for BT Calling Plans.