Tesco Direct Refund Policy - Our Promise
Tesco Direct Refund Policy - Our Promise
If any of our products fall below the high standards you expect please return them within 28 days and we will happily refund or exchange the item. Please have your invoice with you to do this.
If you change your mind within 28 days, we are happy to refund or exchange the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories. Please have your invoice with you to do this.
For further peace of mind:
Electrical & Furniture
Tesco guarantees all its electrical and furniture products for one year.
Tesco Electrical and Tesco Furniture Cover
Tesco Electrical and Tesco Furniture Cover are eligible for a full refund within 45 days of purchase.
Tesco Electrical Cover can be returned after 45 days but the amount refunded will be calculated according to the amount of time left until the Cover expires.
If you have any problems with your product when you first use it, or at any time during the warranty period, we may be able to offer some help and advice:
Mobile phones
Mobile Phone Helpline 0845 300 6660†, Monday to Friday - 8am to 10pm, Saturday to Sunday - 8am to 10pm.
If you need help setting up your mobile phone, please call the Mobile Phone Helpline.
If your product develops a fault or needs to be repaired:
- Your phone may be subject to a manufacturer's warranty. Please call the Mobile Phone Helpline for advice. We'll try to repair and return your phone within 10 working days of us receiving the faulty handset.
- If your mobile phone is still within the warranty period, and the handset has not been damaged through misuse, we'll repair it free of charge.
Electrical
Electrical Helpline 0845 456 6767†, Monday to Saturday 9am to 8pm and Sunday 11am to 5pm.
If you have any problem setting up or using your electrical product, please call the Electrical Helpline for help and advice. Tesco guarantees all its electrical products for one year. If your product develops a fault we will offer a repair, exchange or refund as appropriate.
For some products we have different returns policies. These include paints, oils, items with petrol engines (for example, lawn mowers) and diamond jewellery. Details of the returns policy will be indicated in the "delivery option" section next to each relevant product.
How do I return a product?
3 Easy Steps
On your invoice check if there is a ◊ next to the product you wish to return
Items marked with a ◊
For a speedy refund please take the product with your invoice to your local Tesco Extra or Tesco Superstore. Your closest stores can be found at www.tesco.com/storelocator. You will be able to return the item at the Electrical Desk, Customer Service Desk or Tesco Direct Desk for a full refund.
If you are unable to get to a store, please call Customer Services on 0845 600 4411† to arrange a collection.
Please note the following:
- We may restrict the exchanges of CDs, DVDs, Videos and Computer Software to the same title due to the problem of unlicensed copying.
- For reasons of health and hygiene, body jewellery and personal grooming products cannot be returned for any reason other than manufacturing fault.
- Any flat-pack furniture that has been partially or fully assembled cannot be returned for any reason other than manufacturing fault.
- For reasons of health and safety, paints, oils and items with petrol engines (e.g. small lawn mowers) cannot be collected by courier. When marked with a ◊, these specific items can only be returned to store
Items NOT marked with a ◊
These items cannot be returned to store.
Please call Customer Services on 0845 600 4411† to arrange a collection.
Please note the following:
- Any flat-pack furniture that has been partially or fully assembled cannot be returned for any reason other than manufacturing fault.
- For reasons of health and hygiene any mattress, sofa bed or divan that has been unwrapped will be deemed as used and cannot be returned for any reason other than manufacturing fault.
- For Clothing returns, please return the products using the FREEPOST label and bag provided with your original delivery. If, for any reason, this is not available, please call Customer Services on 0845 600 4411†, who will either provide a replacement FREEPOST bag or arrange for the product to be collected by our couriers.
- For diamond jewellery returns, please return the product to Tesco Direct Returns, PO Box 60248, London, EC1P 1Q J. Please use the addressed packaging provided with your original delivery to ensure that your return is free. If for any reason you do not have this please call customer services who will send it to you. These items cannot be returned to store.
Your statutory rights are not affected.
For full Terms and Conditions please click here.
† Calls charged up to 4p per minute from BT landlines. Other providers may vary.